Terms of Service

These Terms of Service ("Terms") govern your access to and use of kostavacreative.com and the products, software, downloads, and services provided by Kostava Creative ("we", "us", "our"). By creating an account, placing an order, or otherwise using the site, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, please do not use the site or our products.

You must be at least 16 years old to create an account or make a purchase. By registering, you represent that the information you provide is accurate, current, and complete, and that you will keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@kostavacreative.com if you suspect unauthorised access.

You may sign in using email/password or via a third-party provider (Google, Facebook). Use of those providers is also subject to their own terms.

Our catalogue includes virtual instruments (VST3, AU, AAX, Standalone), Kontakt instruments, audio effects, sample packs, and presets. Upon successful payment, you receive a non-exclusive, non-transferable license to use the purchased product on the number of seats stated at checkout.

The detailed rights, restrictions, and permitted uses for each product (including royalty-free use of audio output, prohibition on redistribution of raw samples, and seat/install limits) are set out in the End User License Agreement (EULA) delivered with the product. The EULA is incorporated into these Terms by reference; in case of any conflict on license terms, the EULA prevails.

You may not resell, sublicense, share, copy, decompile, reverse engineer, or otherwise redistribute our software or sample content except as expressly permitted by the EULA.

Prices are displayed in the currency shown at checkout and may include or exclude applicable taxes depending on your location. We reserve the right to correct pricing errors and to refuse or cancel an order if a product was listed at an incorrect price.

Payments are processed by our payment provider Flitt. Card details are handled directly by the processor and never stored on our servers. By placing an order, you authorise the charge for the total amount displayed at checkout.

Because our products are digital downloads delivered immediately upon purchase, all sales are generally final. If a product is materially defective or undeliverable, contact us at info@kostavacreative.com within 14 days of purchase and we will work with you in good faith to resolve the issue (replacement, fix, or refund at our discretion). Statutory consumer rights, where they apply, are not affected.

All content on the site — including the software, sample libraries, presets, documentation, audio demos, blog articles, images, logos, and the "Kostava Creative" brand — is owned by Kostava Creative or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Except for the rights expressly granted in the EULA for products you have purchased, no part of the site or its content may be reproduced, distributed, or used for commercial purposes without our prior written consent.

You agree not to:

• Use the site or products for any unlawful, infringing, or harmful purpose.
• Attempt to gain unauthorised access to any part of the site, our systems, other users' accounts, or any associated networks.
• Interfere with the operation of the site (e.g. denial-of-service, scraping beyond what is permitted by robots.txt, automated scripted abuse).
• Circumvent any license enforcement, copy protection, or activation mechanism.
• Upload or transmit malware, viruses, or any code designed to disrupt or damage software, hardware, or data.
• Submit user content (forum posts, comments, support requests) that is unlawful, defamatory, harassing, infringing, or otherwise objectionable.

We may suspend or terminate access for any account that violates these rules.

You retain ownership of any content you submit to the site (e.g. comments, reviews, forum posts, support messages). By submitting it, you grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and adapt that content as necessary to operate, promote, and improve the service.

You are responsible for ensuring you have the rights to any content you submit and that it does not violate any third-party rights or applicable law.

If you participate in our affiliate program, you may earn commissions on qualifying sales generated through your unique referral link. Commissions are calculated, accrued, and paid out at the rates and on the schedule communicated to you when you join the program. Payouts are made via PayPal; you are responsible for providing accurate payout details and for any taxes due on commissions you receive.

Affiliate activity that involves spam, paid search bidding on our brand terms, coupon abuse, self-referrals, or any deceptive practice will result in forfeited commissions and termination of program access.

We may send you transactional emails relating to your account, orders, and licenses. These emails are necessary to deliver the service and cannot be opted out of while your account remains active.

With your consent, we will also send marketing emails (product updates, freebies, early access). You may unsubscribe at any time using the link in any marketing email or from your account notifications page.

The site uses or links to third-party services (Flitt, PayPal, Google, Facebook, DigitalOcean, our SMTP provider) that have their own terms and privacy policies. We are not responsible for the content, practices, or availability of those services.

The site and our products are provided "as is" and "as available" without any warranty of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We do not warrant that the site will be uninterrupted, error-free, secure, or compatible with every host application, operating system, or hardware configuration.

You are responsible for backing up your projects, sessions, and any data you create using our products.

To the maximum extent permitted by applicable law, Kostava Creative and its founders, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from or related to your use of the site or our products — even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms or your use of the site is limited to the amount you paid us for the product or service that gave rise to the claim in the twelve (12) months preceding the event.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (e.g. liability for fraud, gross negligence, or mandatory consumer rights).

You agree to indemnify and hold Kostava Creative harmless from any claim, demand, loss, or damages, including reasonable legal fees, made by any third party arising out of your breach of these Terms, your misuse of the site or products, or your violation of any law or third-party rights.

You may stop using the site at any time and request deletion of your account per our data deletion instructions.

We may suspend or terminate your access to the site or to specific products (without refund) if you breach these Terms or the EULA, attempt to defraud us, or use the service in a way that exposes us or other users to legal or security risk. Where reasonably possible, we will give you notice and an opportunity to remedy the breach first.

Termination does not affect rights, obligations, or liabilities that have already accrued, nor any provision that by its nature should survive termination (license restrictions, intellectual property, disclaimers, limitation of liability, indemnity, and governing law).

We may update these Terms from time to time to reflect changes to our products, legal requirements, or business operations. Material changes will be announced on the site or by email. The "Last updated" date at the top reflects the current version. Continued use of the site after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Georgia (the country), without regard to its conflict-of-law rules. Any dispute arising out of or in connection with these Terms or your use of the site will be subject to the exclusive jurisdiction of the competent courts of Tbilisi, Georgia, except where mandatory consumer-protection laws of your country of residence provide otherwise.

Questions about these Terms? Email info@kostavacreative.com. You can also review our Privacy Policy and data deletion instructions.